Daily Archives: September 28, 2010

So where does the buck stop?

We’ve had the rather unedifying spectacle of our airports filling up with disgruntled would-be passengers, unable to book into their Virgin Blue flights because the computer is down.  But it’s not Virgin Blue’s fault- oh no- it’s Navitaire, the company contracted to run the reservation system.  And who are Navitaire? Ah!  They’re a subsidiary of the outsourcing company Accenture.  Is this where the buck stops? Are we there yet?